Privacy Policy – Chez-Nous Äänekoski

1. Introduction

This Privacy Policy explains how Chez-Nous Äänekoski collects, uses, and protects your personal data when you use our services or make a booking.

By using our services, you agree to the terms of this Privacy Policy.

2. Data Controller

Chez-Nous Äänekoski
Owner: Frédérik Savigny
Address: Salakantie 5, 44100 Äänekoski, Finland
Business ID: 3504337-7
Email: [your email address]

3. Personal Data We Collect

We may collect the following personal data:

• Full name

• Email address

• Phone number

• Billing and payment information

• Booking details (dates, number of guests, services requested)

• Providing certain personal data may be necessary to complete a booking or provide requested services.

• Communication history (messages, emails)

We do not intentionally collect sensitive personal data.

Children's Privacy.

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors without parental consent.

4. Purpose of Data Processing

Your personal data is used for:

• Managing bookings and customer relationships

• Providing accommodation and additional services

• Processing payments

• Communicating with you before, during, and after your stay

• Complying with legal obligations (e.g. accounting).

• Sending service-related information or important updates regarding bookings.

5. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract performance (booking and services)

• Legal obligations (Finnish accounting laws)

• Legitimate interest (customer service and communication)

• Consent, where required for specific services or marketing communications.

6. Data Sharing

We may share your data with:

• Payment providers (e.g. SumUp, MobilePay)

• Booking platforms (e.g. Airbnb, Booking.com)

• Payment information is processed securely by third-party payment providers and is not stored directly by Chez-Nous Äänekoski unless legally required.

• Authorities if required by law

We do not sell your personal data to third parties.

7. Data Retention

Your personal data is stored only as long as necessary:

• Booking data: duration of the customer relationship

• Accounting data: up to 6 years as required by Finnish law

• Certain data may also be retained as required by booking platforms or applicable legal obligations.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

To exercise your rights, contact us at: [frederiksavigny39] You also have the right to lodge a complaint with a competent data protection authority if you believe your data protection rights have been violated.

10. Cookies

Our website may use cookies to improve user experience.

Cookies may be used for website functionality, analytics, security, and performance improvement. By continuing to use the website, users consent to the use of cookies where applicable.

You can control or disable cookies through your browser settings.

11. Third-Party Services

Our website or services may include links or integrations with third-party platforms (e.g. Airbnb, Booking.com).

We are not responsible for their privacy practices.

Third-party providers may process data outside Finland or the European Union in accordance with their own privacy policies and applicable data protection regulations.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our website.

13. Contact

Chez-Nous Äänekoski
Frédérik Savigny
Email: [your email address]

Last updated: [date]